Refund policy

Delivery
The Company will use all reasonable endeavors to dispatch Goods to the
Customer the same or next working day after the Goods clear customs in India and,
provided that the Company’s supplier has the Goods ordered in stock, aims to
deliver the Goods to the Customer within 5 working days of order. Such deliveries
are usually offered free of charge but the Company reserves the right to charge for
delivery of certain items, for example those that are very large, heavy or
hazardous, and the Company reserves the right to charge for delivery as standard
on certain accounts. Any such charge will be notified to the Customer at the time of
establishment of its account or placing of the order to which such charge applies.
Where Goods ordered are not in catalogue or are non-stock items, the Company
will make reasonable endeavors to notify the lead times for such Goods, where
known.
For more urgent deliveries the Company offers a special delivery, the details and
cost of which are available on request and may be set out in the front of the
Catalogue. Goods highlighted in the Catalogue with H next to the order code
cannot, as a result of their size and/or weight, be delivered using the special
delivery service.
The Customer may request delivery or performance by instalments for up to 12
months from the date of order. The Company reserves the right to deliver or
perform by instalments. Failure to meet a delivery or performance date where
deliveries or performance are by instalment shall not prevent or restrict the
Company from making further deliveries or rendering subsequent performance
under the relevant Contract by instalment.

Delivery will be made to the address specified by the Customer. The Company
reserves the right to arrange delivery of Goods directly from the manufacturer or
supplier of those Goods to the Customer.
The Company may use any method of delivery available to it. All delivery dates and
times given are estimates. The Company will use reasonable endeavours to meet
delivery and/or performance estimates but, except as set out in Condition 8 below,
in no circumstances shall it be liable to compensate the Customer for non-delivery,
non-performance or late delivery or performance. Time for delivery and/or
performance will not be of the essence. The Company reserves the right to delay
despatch for a number of reasons, including to perform any necessary credit checks
or procedures or to ensure that payment has been received in cleared funds in full.
Where despatch is delayed for such reasons the Company will use reasonable
endeavours to inform the Customer. 

Inspection, defects and non delivery

The Customer must inspect the Supplies as soon as is reasonably practicable after
delivery or, in the case of Services, performance and, except as set out in 15 below,
the Company shall not be liable for any defect in the Supplies unless written notice
is given to the Company within 10 days of the date of delivery to the Customer.
The quantity of any consignment of Goods, as recorded by the Company upon
despatch from the Company's place of business, shall be conclusive evidence of the
quantity received by the Customer on delivery, unless the Customer can provide
conclusive evidence to the contrary. The Company will not be liable for any nondelivery of Goods or non-performance of Services unless written notice is given to
the Company within 15 days of the date of delivery to the Customer in the ordinary
course of events. Subject to condition 16(i) below, the liability of the Company for
non-delivery or non-performance or for Goods notified as defective on delivery or
Services notified as defective following performance in accordance with the terms
aforementioned will be limited to replacing the Goods or re-performing the
Services within a reasonable time or to refunding the price then paid in respect of
such Supplies.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at artefacts1994@gmail.com. Please note that returns will need to be sent to the following address: 33/12, Thyagi M Palanivelu Rd, Xavier Layout, Victoria Layout, Bangalore, Karnataka, India, 560047.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at artefacts1994@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at artefacts1994@gmail.com.